Freight Service Coordinator

hace 1 mes


Monterrey, Nuevo León, México Uber Freight A tiempo completo

About the Role
Are you passionate about logistics and customer service? We are seeking a Freight Service Coordinator to join our team at Uber Freight. As a key member of our operations team, you will be responsible for ensuring seamless freight services for our customers.

Key Responsibilities
- Monitor and troubleshoot issues related to missed pick-ups or deliveries
- Communicate directly with carriers to understand shipment status
- Proactively notify shippers and receivers of load status changes and reschedule appointments when necessary
- Update transportation management systems (TMS) with notes on any issues that may occur
- Utilize TMS to actively manage on-time performance and automation objectives
- Schedule appointments with shippers and receivers and update TMS as needed
- Communicate service issues to customers and internal teams

Requirements
- Basic math skills, including ability to calculate mileage as it relates to time
- Advanced Spanish and English written, oral, and presentation communication skills
- Bilingual English/Spanish required

Preferred Qualifications
- Knowledge of the freight industry
- Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas
- 1 year of customer service experience

Compensation Package
We offer a competitive salary range of $45,000 - $60,000 per year, based on location and experience.
The estimated salary for this role in Los Angeles, CA is around $52,000 per year.



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