Customer Service Representative
hace 2 semanas
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
- Manage guest requests, including room preferences, amenities, and services.
- Collaborate with other hotel departments to ensure seamless service delivery and guest satisfaction.
- Maintain a clean and organized front desk area, adhering to Marriott's high standards of quality and cleanliness.
Requirements
- High school diploma or equivalent required.
- No prior work experience necessary, but a positive attitude and willingness to learn are essential.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Basic math skills and accuracy when handling cash and credit transactions.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development within Marriott International, Inc.
- A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.
- Recognition and rewards for outstanding performance and contributions to the team.
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