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Customer Service Liaison
hace 2 meses
Job Summary:
The Customer Service Liaison is a key member of the Onesubsea team, responsible for delivering exceptional customer experiences. This role involves providing timely and accurate information to customers, ensuring seamless communication and resolving any issues that may arise.
Key Responsibilities:
- Provide regular updates to customers on the status of their orders and asset delivery progress.
- Collaborate with Production, Buyer, and Planner teams to ensure timely follow-up on customer orders.
- Resolve licensing issues and record them in the support database.
- Maintain the integrity of data in the MFGPRO database and identify opportunities for continuous improvement.
- Utilize the guiding principles and tools of the Manufacturing System to drive business growth and customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Proficiency in using database management systems.
What We Offer:
Onesubsea is committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Service Liaison, you will have the opportunity to work with a talented team and contribute to the company's mission of delivering exceptional customer experiences.
