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Workday Services People Technology Consultant
hace 2 meses
About WPP
WPP is a global creative transformation company that uses the power of creativity to build better futures for our people, planet, clients, and communities.
We are a network of over 115,000 accomplished people in 110 countries, with headquarters in New York, London, and Singapore, and a corporate presence in major markets worldwide.
Our Mission
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
We work with most of the world's biggest companies and organizations, including Ford, Unilever, P&G, Google, HSBC, and the UN.
Job Summary
We are seeking a highly skilled technical support specialist to join our team and provide expert support for our global people platforms, including Workday, BeeLine, Totara, and Payroll Platform.
The successful candidate will be responsible for providing technical support, resolving complex issues, and delivering new enhancements following ITIL processes.
Key Responsibilities
- Provide technical support for global people platforms, including Workday, BeeLine, Totara, and Payroll Platform.
- Resolve complex technical issues and deliver new enhancements following ITIL processes.
- Manage enhancement requests from the business, including feasibility, priority, and cost.
- Communicate effectively with stakeholders on release notes and understand their impact on the WPP instance.
- Manage enhancements from concept to delivery, ensuring timely, on-budget, and customer-exceeding results.
- Streamline user journeys and provide a consistent, highly impactful end-user experience.
- Develop requirement specifications, obtain input from the user base, and deliver mid-build demonstrations as required.
- Safeguard global design standards and principles against competing requests for change.
- Provide input and support to the Global Product Owners within the People Team.
Requirements
- Capture requirements from stakeholders and work with vendors or internal teams to turn them into deliverables with plans and funding.
- Maintain technical process documentation, error handling, and L1 triage guidance for the ServiceDesk.
- Deliver supplementary training sessions as required.
- Provide high-intensity support immediately after deployments.
- Recognized as a technical SME across our suite of people platforms.
- Advanced English fluency.
What We Offer
We offer a dynamic work environment that values diversity and inclusion, with opportunities for growth and development.
We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability.
Please read our Privacy Notice for more information on how we process the information you provide.
