Customer Service Representative
hace 2 días
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Integon. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients, ensuring their needs are met and their expectations are exceeded.
Key Responsibilities:
- Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction.
- Acquire service providers and provide information to enable a fast, efficient rescue.
- Provide high level of service.
Functional Skills:
- Strong empathy skills and a 'heart' for helping others.
- Fully Bilingual (English/Spanish).
- Excellent level of communication skills (both written and verbal).
- Flexible and adaptable to business requirements for changes needed to service the customer.
- Ability to prioritize and multi-task.
Education and Experience:
- High school diploma or equivalent experience.
- 2-3 years of customer service experience preferred.
About Integon:
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
Benefits:
- Full paid during training.
- Nine days of Paid Time Off (PTO) in addition to regular vacations.
- Fully reported wages to IMSS and Infonavit.
- Weekly food vouchers of $304 MXN.
- Weekly Payment.
- Life and burial insurance.
- Parking On-site.
- Wellness Center On-site.
- Exclusive coffee shop on-site.
- Special discounts at establishments.
- Employee Referral Program.
- Monthly activities and celebrations.
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