Customer Service Representative

hace 2 días


Tijuana, Baja California, México Integon A tiempo completo
Role Overview

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Integon. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

  • Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
  • Resolve routine, complex, and unique questions/issues.
  • Ensure facilitation of first call resolution and customer satisfaction.
  • Acquire service providers and provide information to enable a fast, efficient rescue.
  • Provide high level of service.

Functional Skills:

  • Strong empathy skills and a 'heart' for helping others.
  • Fully Bilingual (English/Spanish).
  • Excellent level of communication skills (both written and verbal).
  • Flexible and adaptable to business requirements for changes needed to service the customer.
  • Ability to prioritize and multi-task.

Education and Experience:

  • High school diploma or equivalent experience.
  • 2-3 years of customer service experience preferred.

About Integon:

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

Benefits:

  • Full paid during training.
  • Nine days of Paid Time Off (PTO) in addition to regular vacations.
  • Fully reported wages to IMSS and Infonavit.
  • Weekly food vouchers of $304 MXN.
  • Weekly Payment.
  • Life and burial insurance.
  • Parking On-site.
  • Wellness Center On-site.
  • Exclusive coffee shop on-site.
  • Special discounts at establishments.
  • Employee Referral Program.
  • Monthly activities and celebrations.


  • Tijuana, Baja California, México Reclutamiento 3R A tiempo completo

    **Job Title:** Customer Service Representative**About the Job:** We are seeking a highly skilled Customer Service Representative to join our team at Reclutamiento 3R in Tijuana, Baja California. As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders, promoting a reliable image of the company...


  • Tijuana, Baja California, México North American Production Sharing A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at North American Production Sharing in Tecate, Mexico.**Estimated Salary:** $25,000 - $40,000 per year**Job Description:** As a Customer Service Representative, you will be responsible for providing exceptional support to our clients by meeting with new accounts during the...


  • Tijuana, Baja California, México Integon A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team at Integon in Tijuana, Mexico.**Job Summary:**This role involves handling inquiries, resolving issues, and providing excellent service to customers. As a Customer Service Representative, you will be the face of our...


  • Tijuana, Baja California, México Tap A tiempo completo

    **Vacante para la empresa Tap en Baja California**:Our Call Center in Tijuana is seeking a skilled Customer Service RepresentativeAs a Customer Service Representative, you will be responsible for providing exceptional service to our clients through the phone. You will be the face of our company and your interactions will have a direct impact on our...


  • Tijuana, Baja California, México Confie A tiempo completo

    OverviewSeguros Confie, a leading national insurance distributor with over 700 locations in the US, is seeking highly motivated individuals to join our team as Customer Service Representatives in Tijuana, Mexico.We offer a unique opportunity for candidates to develop their skills in customer service and sales while working in a fast-paced environment. Our...


  • Tijuana, Baja California, México Taskus A tiempo completo

    At TaskUs, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call. You will be responsible for managing and maintaining a test lab of devices running services to be used for reproducing...


  • Tijuana, Baja California, México GGA Solutions A tiempo completo

    Job Title: Customer Service RepJob Summary:We are seeking a skilled Customer Service Representative to join our team at GGA Solutions. The ideal candidate will have excellent verbal communication skills, both in English and Spanish, and possess the ability to express empathy and provide genuine support to callers.Key Responsibilities:Receive inbound calls...


  • Tijuana, Baja California, México Elife A tiempo completo

    Company OverviewElife, a fast-growing startup in San Francisco, California, serves a global customer base. With a remote workforce and cloud-based platform, we solve exciting problems using the latest technology.Job SummaryWe are seeking a Customer Service Representative to respond to customer inquiries, manage voice and non-voice processes, and provide...


  • Tijuana, Baja California, México Tres R A tiempo completo

    Tres R seeks a bilingual customer service representative to join our team in Tijuana, Baja California. As a customer service representative, you will be responsible for receiving calls from clients and assisting them with matters related to their medical and dental insurance.We are looking for a candidate with intermediate to advanced English language...


  • Tijuana, Baja California, México FedEx A tiempo completo

    Job Summary:FedEx is seeking an experienced customer service and sales representative to join our team. As a customer service and sales representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and promoting FedEx services to new and existing customers.Key Responsibilities:• Provide customer service...


  • Tijuana, Baja California, México Eddy Pump Corporation A tiempo completo

    About Eddy Pump CorporationEddy Pump Corporation is a rapidly growing international engineering and manufacturing company with offices in San Diego and Tijuana. As a leader in our industry, we are seeking a highly skilled Customer Service Representative to join our team.Job SummaryWe are looking for an experienced Customer Service Representative to deliver...


  • Tijuana, Baja California, México Tap A tiempo completo

    Company OverviewTap, a leading company in the industry, is currently seeking a highly skilled Customer Service Representative to join our team. With a focus on providing exceptional customer experiences, we are committed to delivering top-notch service that exceeds our customers' expectations.Salary and BenefitsWe offer an attractive salary of $15,000 per...


  • Tijuana, Baja California, México Tap A tiempo completo

    TAP Career OpportunityAbout TAP: Established in [location], TAP is a leading provider of customer-centric solutions, aiming to deliver exceptional experiences through cutting-edge technology and dedicated teams.Salary Information: This role offers an attractive compensation package, estimated at approximately $30,000 per annum, making it an excellent...


  • Tijuana, Baja California, México Old World Door De Mexico Sa De Cv A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Old World Door De Mexico Sa De Cv. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.


  • Tijuana, Baja California, México Reclutamiento 3R A tiempo completo

    Company OverviewReclutamiento 3R, a leading recruitment agency in Tijuana, Baja California, is seeking highly motivated and skilled Sales Representatives to join our team. Our company prides itself on providing exceptional customer service and sales expertise to clients across various industries.Salary and BenefitsWe offer an attractive salary package with a...


  • Tijuana, Baja California, México Reclutamiento 3R A tiempo completo

    Reclutamiento 3RWe are seeking a skilled Customer Service Representative to join our team at Reclutamiento 3R.About the JobThis is a full-time position with an irregular schedule that includes 10-hour shifts.You will have opportunities for productivity and punctuality bonuses, making this a great opportunity to boost your earnings.The work is done in person,...


  • Tijuana, Baja California, México Allstate A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. As an Insurance Policy Specialist, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.


  • Tijuana, Baja California, México Confie A tiempo completo

    At Confie, we are committed to providing world-class care to our clients as a Customer Service Representative. This role is ideal for individuals who thrive in diverse retail environments and are passionate about delivering exceptional customer experiences.About the RoleThis position involves processing insurance policy changes, handling client inquiries,...


  • Tijuana, Baja California, México Harman International A tiempo completo

    About the RoleThe Customer Service Representative serves as the primary point of contact for HARMAN Professional's internal and external customers, handling extensive customer interactions, problem-solving, and data analysis.ResponsibilitiesMaintain daily communications with customers to ensure successful case resolution and proper follow-up leading to...


  • Tijuana, Baja California, México Viamericas Corp A tiempo completo

    About Viamericas CorpViamericas Corp is a leading financial services provider, offering international money transfer, bill payment, check processing and other services. Our mission is to empower immigrants by providing high-quality financial solutions. We're committed to fostering growth and innovation within our organization.Job OverviewWe're seeking an...