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Ecommerce Customer Service Representative

hace 1 mes

Xico, México Rad Hires A tiempo completo

**Ecommerce Customer Service and Sales Support Role**:

At Rad Hires, we are seeking a highly skilled Ecommerce Customer Service and Sales Support professional to join our team. This individual will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and complaints, and working closely with other team members to improve customer service.

**Key Responsibilities:**

• Provide excellent customer service to customers

• Resolve customer inquiries and complaints

• Answer questions about products and services

• Process orders and refunds

• Track orders and provide shipping updates

• Work with other team members to improve customer service

**Requirements:**

• 5-10 years of experience in a similar role

• Proven experience in e-commerce customer service and sales support

• Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento

• Excellent English communication skills, both written and verbal

• Strong organizational and time-management skills

• Ability to work independently and as part of a team

• Strong communication and interpersonal skills

• Ability to multitask and work under pressure

• Detail-oriented with a commitment to accuracy

• Proficient in Google Suite (Google Docs, Sheets, Gmail)