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We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International, Inc. As a key member of our hotel operations team, you will be responsible for leading the front office functions and staff, ensuring exceptional guest service and maximizing financial performance.
Key Responsibilities- Lead the Front Office Team: Supervise and manage front office staff, including bell staff, switchboard operations, guest services, and retail/gift shop.
- Implement Operational Excellence: Develop and implement strategies to improve guest satisfaction, employee engagement, and financial performance.
- Manage Projects and Policies: Ensure compliance with front office policies, standards, and procedures, and implement changes as needed.
- Deliver Exceptional Customer Service: Provide personalized service to guests, respond to guest complaints, and ensure a positive guest experience.
- Manage Human Resources: Identify developmental needs of team members, provide coaching and mentoring, and ensure effective communication and feedback.
- Education and Experience: High school diploma or equivalent, with 4 years of experience in guest services, front desk, or related field.
- Leadership Skills: Proven ability to lead and motivate teams, with excellent communication and interpersonal skills.
- Problem-Solving and Analytical Skills: Ability to analyze problems, identify solutions, and implement changes to improve guest satisfaction and financial performance.
- Technical Skills: Proficiency in front office software and systems, with ability to learn new technologies.
