Director of Rooms Operations
hace 1 mes
As the Director of Rooms, you will be responsible for leading the Rooms department and ensuring that our hotel's rooms operations meet the highest standards of quality and service. You will work closely with your team to develop and implement strategies that drive revenue growth, improve guest satisfaction, and maximize financial performance.
Key Responsibilities- Lead the Rooms team to achieve departmental goals and objectives
- Develop and implement operational strategies that align with the brand's business strategy
- Monitor and analyze service issues and trends to identify areas for improvement
- Manage room rates, specials, and promotions to maximize revenue
- Coach and support operations team to effectively manage occupancy and rate, wages and controllable expenses
- Ensure that employees understand expectations and parameters for Room duties
- Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
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