Supervisor - Rooms & Guest Services Operations

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a skilled Guest Services Supervisor to join our team at Courtyard Mexico City Vallejo. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

**Key Responsibilities**

  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting payment, assigning rooms, and activating and issuing room keys.
  • Sell rooms/accommodations to guests without reservations based on availability.
  • Ensure rates match market codes and document any exceptions.
  • Ensure checks from outlets (e.g., Health Club, Retail Shop) are scanned and charged to rooms.

**Requirements**

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.

**About Us**

Courtyard is a Marriott International brand that is passionate about better serving the needs of travelers everywhere. We are committed to providing a guest experience that goes above and beyond, and we are looking for individuals who share our passion for delivering exceptional service.


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