Senior Research Operations Program Manager

hace 4 días


Mérida, Yucatán, México Zillow A tiempo completo
About the Role

The Senior Research Operations Program Manager will be responsible for developing and implementing researcher enablement programs to help the team do their best work. This role will work closely with research, design, product management, marketing, engineering, and data science teams to ensure the success of these programs.

Key Responsibilities
  • Develop and implement researcher enablement programs to improve team efficiency and effectiveness
  • Work closely with cross-functional teams to align recruiting efforts with Zillow Group's evolving needs
  • Partner with research operations leadership to set team goals and roadmaps
  • Collaborate with team members and leadership to proactively uncover opportunities to improve research team and processes
  • Develop and maintain repeatable processes for research, including communications, templates, and documentation
  • Own systems for project documentation, status tracking, and reporting to ensure stakeholders and team members are involved at the right times
Requirements
  • 4+ years of experience in research operations program management
  • 3+ years of experience working with research teams (e.g. UX Research, Market Research)
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third-party sample
  • Proven track record of collaborating with cross-functional groups to produce results
  • Experience with operational routines and the management of internal-facing project teams
Preferred Qualifications
  • Process mapping experience
  • Experience with Qualtrics
  • People management experience; strong coaching and development skills
  • Experience working in OR; general understanding of agile product development

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.



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