Program Coordinator

hace 4 semanas


Mérida, Yucatán, México WorldStrides A tiempo completo

Job Title: Program Coordinator

Job Summary:

The Program Coordinator provides operational support to Sales, Account Management, and Operations teams by ensuring completeness and accuracy on all new opportunities. They serve as the primary operational support for developing itineraries, building pricings, finalizing proposals, and coordinating with colleagues in Land & Air Operations, Visas, Health & Safety, and Curriculum & Academics teams.

Key Responsibilities:

  • Collaborate with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
  • Support Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
  • Act as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
  • Reviews, develops, and audits tour requests, ensuring logistical feasibility and accuracy.
  • Communicates with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintaining excellent customer service and understanding of client needs.
  • Develops and implements new internal processes, rules, and procedures based on the needs of the business.
  • Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operations/management.
  • Prepares status updates or reports for manager as appropriate.

Requirements:

  • Ability to communicate clearly and effectively with internal staff and management.
  • Close attention to detail and extremely organized.
  • Handles pressure well and can multi-task.
  • Ability to problem-solve and make business decisions confidently.
  • Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
  • Concern for how decisions impact customer experience and the bottom line.
  • General understanding of the student travel industry and/or the WorldStrides business model.
  • Knowledge of world destinations, with some international travel experience preferred.

Travel Requirements:

  • Some travel to other WorldStrides offices may be required; no more than once per year.


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