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Customer Service Representative
hace 2 meses
About the Role:
At Donaldson, we're committed to solving the world's most complex filtration challenges. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring seamless order fulfillment processes.
Key Responsibilities:
- Process orders efficiently via our e-commerce tool or EDI, ensuring timely and accurate order management.
- Reserve orders and provide shipping instructions to ensure smooth logistics.
- Notify customers of order availability and coordinate shipment from various warehouses as needed.
- Request certificates of origin from the Compliance Department and collaborate with the Finance department to generate prepaid and freight invoices.
- Prepare commercial invoices for import purposes and send survey links to customers on a monthly basis.
- Provide exceptional customer care through phone calls and resolve customer returns and claims in accordance with internal processes and policies.
- Support tasks and basic queries related to e-commerce and promote adherence to corporate guidelines on health, safety, and environment.
Requirements:
- Administration, Marketing, or related field of study.
- At least 2 years of prior experience in Customer Service.
- Advanced Excel and ERP knowledge.
Donaldson is an Equal Opportunity Employer:
We provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.
