Senior Operations Manager

hace 2 semanas

Guadalajara, Jalisco, México FlexTal Staffing LLC A tiempo completo
Job Summary

We are seeking a seasoned and results-driven Senior Operations Manager to oversee our activation team and help us expand our presence in rapidly growing markets.

Key Responsibilities
  • Develop and execute strategic account plans to achieve targets and growth objectives.
  • Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within senior living organizations.
  • Stay up to date with industry trends, market conditions, and competitive landscape to inform strategic decisions.
  • Provide strong leadership and guidance to a team of market activation leads and representatives, fostering a culture of collaboration, innovation, and high performance.
  • Promote a positive work environment that encourages creativity, initiative, and continuous learning.
  • Develop strategic plans and initiatives for the department, aligning them with overall business objectives.
  • Monitor key performance indicators (KPIs) and metrics to track progress and make data-driven decisions.
  • Oversee day-to-day operations of the department, ensuring efficiency, quality, and compliance with company policies and procedures.
  • Identify opportunities for process improvement and optimization, implementing best practices to enhance productivity and performance.
  • Build strong relationships across the organization, facilitating communication and cooperation to drive alignment and synergy.
  • Conduct regular evaluations and provide constructive feedback to team members for continuous improvement.
  • Provide regular updates to senior management on operational performance, challenges, and opportunities.
Requirements
  • Bachelor's degree in business, marketing, or a related field; MBA is a plus.
  • 5+ years of experience in account management, people management, customer service, and leadership experience, preferably within the health care or technology industries.
  • Proven track record of achieving sales targets and driving growth in a national or multi-regional capacity.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Strong analytical skills with the ability to interpret market trends.
  • Mastery of English proficiency (reading, writing, and speaking) is required.
  • Ability to flex between analytical, strategic, and operational aspects of the job.
  • Experience working with diverse teams, with varying backgrounds in age and education.
  • Ability to problem-solve with minimal direction.
  • Preferred experience with US-based companies.

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