Telesales Performance Analyst Lead
hace 3 semanas
The Telesales Intermediate role is a developing professional position within Citi that entails resolving most issues independently and possessing latitude to address complex problems. This role integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices, ensuring a good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family.
Key Responsibilities:
- Provides training for telephone representatives on business campaigns.
- Monitors the results of each campaign in the telephone centers.
- Evaluates indicators of quality parameters and implements initiatives to achieve desired results.
- Verifies fulfillment of goals and hours worked by each representative.
- Counsels sales representatives and implements operational criteria for each campaign.
Requirements:
- 2-5 years of experience in banking or marketing.
- Excellent analytical skills and decision-making abilities.
- Proficiency in Microsoft Office, particularly MS Excel.
- Self-motivated, detail-oriented, proactive leadership, and motivational skills.
- Clear and concise written and verbal communication skills.
Compensation:
$60,000 - $80,000 per annum, depending on qualifications and experience.
About Citi:
Citi is an equal opportunity employer committed to diversity and inclusion. We value talented individuals who can contribute to our mission of providing world-class financial services. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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