Citi Customer Service Representative
hace 4 semanas
The role of a Customer Service Representative at Citi involves executing customer service activities with adherence to the company's policies and guidelines. This position is responsible for resolving client inquiries, providing on-going support, and ensuring excellent customer experience.
Key Responsibilities:
• Conduct client verifications, address account-related inquiries, process transactions, and cross-sell Citi's expansive set of products and services
• Resolve inquiries and manage client issues based on empowerment grid, including waiver of late charges, interest charges, annual fees, and write-offs
• Make recommendations for temporary line increases as necessary
• Develop and maintain detailed knowledge of Citi's products and service offerings
• Escalate potential fraud cases to the Fraud department, if required
• Provide exceptional customer experience by fulfilling clients' needs
Required Qualifications:
• 0-2 years of relevant experience in customer-facing roles
• Proficiency in Microsoft Office applications
• Effective written and verbal communication skills
• Influencing and relationship management skills
• Bachelor's/University degree or equivalent experience
Job Benefits:
Citi offers a competitive salary range: $40,000 - $60,000 per year, depending on location and experience. Additional benefits include opportunities for career growth, professional development, and a diverse, inclusive work environment.
This job description provides an overview of the types of work performed. Other job-related duties may be assigned as required.
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