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hace 2 días
We are seeking a highly skilled and experienced Support Technician III to join our team at Jabil Circuit. The successful candidate will work closely with other technical teams to ensure that all appropriate SLAs & OLAs are achieved or exceeded.
Key Responsibilities- Procure and order necessary hardware and software requirements.
- Provide first-line technical support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively.
- Test new major rollouts with other IT groups and approve or disapprove any changes that could impact Executive Staff.
- Work closely with our video conference provider to plan and support high-level video conferences.
- Develop a comprehensive knowledge of the company's business plans and organization, including key users of technology and their needs.
- Document actions, alterations, and procedures to ensure an accurate and accessible record of the current system state.
- Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality.
- Ensure technology supports meet customer requirements as defined in Service Level Agreements.
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information.
- Strong technical skills and experience in IT infrastructure support.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and manage own time effectively.
- Knowledge of company policies and procedures, including Health, Safety, and Quality.
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