CBS Order to Invoice Analyst

hace 1 semana


Miguel Hidalgo, Ciudad de México Colgate-Palmolive Company A tiempo completo
CBS Order to Invoice Analyst Job Description

We are seeking a highly skilled CBS Order to Invoice Analyst to join our team at Colgate-Palmolive Company. As a key member of our customer service team, you will be responsible for handling the Order to Invoice process within our Best Practice standards and collaborating with local Customer Development Teams (CDTs) to ensure effective order to invoice fulfillment.

Main Responsibilities:
  • Develop and maintain effective internal customer communications and relationships to facilitate seamless order to invoice fulfillment.
  • Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
  • Support the achievement of all service goals for assigned customers.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
  • Communicate any special internal customer requirements to Logistics.
  • Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
  • Utilize SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
  • Accountable for the CS Key Performance Indicators analysis and results, taking corrective action when necessary to improve service or highlight supply chain issues.
Requirements:
  • Bachelor's degree in Industrial Engineering, Logistics, Business Administration, or related field.
  • 1 year of experience in Customer Service/Order Fulfillment, Planning, or Logistics.
  • Advanced English level.
  • Proficient in Excel and SAP.

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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