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**Team Lead
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Team Lead to join our Client Services team at HSBC Mexico. As a Team Lead, you will be responsible for leading a team of 12-15 members and ensuring the delivery of exceptional customer service.
Key Responsibilities
- Performance Management: Complete accountability of performance management for a team with spans between 12-15.
- Customer Concerns: Own and manage escalated customer concerns and complaints for the team.
- Change Champion: Champion and embrace change and innovation within the team.
- Ownership and Best Practice: Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers.
- Business Strategy: Understand and translate the immediate business/function strategy into actions for your team.
- Independence and Supervision: Work independently with minimal supervision.
- Technical Skills: Good on MS Excel and able to support on different MIs.
- Communication: Ability to write business letters and reports.
- Regulatory Compliance: Adhere to local regulations and programs around 'Treating Customers Fairly'.
What We Offer
At HSBC Mexico, we offer our colleagues a greater number of days off to fully enjoy their wedding, take care of a new family member, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, providing additional reasons to be part of HSBC and to live within a culture of well-being, balance, and care.
Our Culture
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities for growth within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of gender, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, disabilities, color, national origin, veteran status, etc. All applications will be considered based on merit and suitability to the role.
Confidentiality
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
