OTC NAM Team Lead

hace 4 días


Ciudad de México, Ciudad de México Maersk A tiempo completo
Job Title: OTC NAM Team Lead

We are seeking a highly skilled and experienced OTC NAM Team Lead to join our team at Maersk. As a key member of our global finance community, you will be responsible for leading process improvement and technology implementation projects, developing and leading a team of specialists, and overseeing the management and collection of outstanding customer accounts.

Key Responsibilities:
  • Lead process improvement and technology implementation projects to enhance our customer experience and streamline our operations.
  • Develop and lead a team of specialists to ensure the timely collection of all invoice types, credit reporting, and analysis/review.
  • Oversee the management and collection of outstanding customer accounts, ensuring timely collection and minimizing bad debt.
  • Conduct portfolio reviews with collectors and analysts to identify areas for improvement and optimize collection strategies.
  • Handle and receive escalation business to business collections calls, coordinating with clusters and dispute teams as needed.
  • Prepare reports on the status of collection activities, providing insights and recommendations for improvement.
Requirements:
  • Advanced English language skills.
  • Minimum 5-8 years of experience in collections, AR, or banking, with a strong background in global B2B collections.
  • Expertise in Excel, including reporting, analysis, and data validation.
  • Strong analytical and negotiating skills, with attention to detail and a focus on results.
  • Leadership skills, with experience in developing and leading high-performing teams.
  • NetSuite experience is a plus.
What We Offer:
  • A competitive compensation and benefits package.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A diverse and inclusive workplace, with a commitment to equality and respect for all employees.

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