Operations Team Lead

hace 2 días


Ciudad de México, Ciudad de México Lalamove A tiempo completo
About Lalamove

Lalamove is a leading logistics company that connects drivers and customers through its technology platform. With a strong presence in Asia and a growing global footprint, we are committed to delivering fast and simple solutions for the world's delivery needs.

Job Description

We are seeking an experienced Operations Team Lead to join our team. As a key member of our operations team, you will be responsible for overseeing quality and engagement initiatives, driver partnerships, and fiscal information follow-ups.

Key Responsibilities:

  • Oversee quality and engagement initiatives to drive driver satisfaction and retention
  • Liaise with teams from BR and HK to ensure seamless execution of operations
  • Design and manage budgets to optimize operational efficiency
  • Lead the MX Operations Acquisition process and ensure timely cash out and surcharge implementation

Requirements:

  • Previous experience managing a team and driving operational excellence
  • Strong analytical skills and ability to build reports and controls
  • Excellent communication and stakeholder management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Advanced spoken and written English proficiency

What We Offer:

Lalamove is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and advancement.


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