Operations Team Lead

hace 16 horas


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
Job Title: Team Lead - Operations

The Operations Team Lead is a key member of our team, responsible for leading and managing a team of operations personnel across multiple sites. This role oversees the day-to-day operations, coordinates cross-functional initiatives, and ensures operational excellence and efficiency.

Key Responsibilities:
  • Manage and oversee a team of operations staff located across 3 different sites
  • Develop and implement operational strategies, policies, and procedures to drive continuous improvement
  • Monitor team performance, set goals, and provide coaching and mentorship to drive professional development
  • Coordinate cross-functional projects and initiatives involving the operations team
  • Identify and resolve operational issues, bottlenecks, and process inefficiencies
  • Analyze metrics and KPIs to identify opportunities for optimization and make data-driven decisions
  • Collaborate with other department leads to ensure alignment and integration of operations
  • Communicate progress, challenges, and recommendations to senior management
  • Foster a positive, productive, and engaged team culture
Qualifications:
  • 5+ years of experience in an operations leadership role
  • Bachelor's degree in Business, Operations Management, or a related field
  • Proven experience managing and developing high-performing teams
  • Strong problem-solving, critical thinking, and decision-making skills
  • Excellent verbal and written communication abilities
  • Proficient in data analysis and process improvement methodologies
  • Experience working in a dynamic, cross-functional environment
  • Ability to thrive in a fast-paced, deadline-driven environment
About the Team:

A Day in the Life of an Operations Team Lead (L5)

The Operations Team Lead stays agile, responds to urgent issues, and maintains regular communication with the team and cross-functional partners. The role requires a balance of strategic planning, hands-on management, and effective collaboration to ensure seamless operations across multiple sites.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

BASIC QUALIFICATIONS

  • 2+ years of team management experience
  • 5+ years of program or project management experience
  • 4+ years of working cross functionally with tech and non-tech teams experience
  • 4+ years of delivering cross functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Bachelor's degree
  • English proficiency: Advanced (written and spoken)

PREFERRED QUALIFICATIONS

  • Experience implementing repeatable processes and driving automation or standardization
  • Experience in data mining, data management, reporting, and SQL queries

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