Global IT Operations Director for North America

hace 2 semanas


Piedras Negras, Coahuila de Zaragoza, México Littelfuse A tiempo completo

Littelfuse is a leading global manufacturer of electronic components serving over 100,000 customers across various end markets. With its headquarters in Chicago, Illinois, USA, the company has more than 17,000 employees operating in 15 countries. Our mission is to empower a sustainable, connected, and safer world through innovative products and services.

About the Job:

As our Global IT Operations Director for North America, you will be responsible for driving adherence to a standardized global production support operating model. You will oversee the Global Service Operation Strategy, including the adoption of ITIL principles and lean concepts to minimize non-value added activities. This role requires close collaboration with IT Service Transition efforts to ensure appropriate implementation of new functionality and managing risk to IT operations.

You will envision and deliver strategies that enhance production support value proposition. Your responsibilities will include planning, managing, and directing external services, as well as being the primary contact between Littelfuse IT and designated regions and functions worldwide. In this capacity, you will facilitate trade-off decisions regarding services desired by the business versus the cost and complexity of providing such services.

This role requires effective communication and leadership skills to manage a team of Littelfuse IT resources. You will oversee coordination, triage, and resolution efforts for all IT operational issues, as well as proactive maintenance of all IT systems. You will also evolve the structure and capability of the global IT Operations support organization in alignment with changing technology landscapes.

The estimated salary for this position is $120,000 - $180,000 per year, based on industry standards and the location of North America. This figure may vary depending on your qualifications and experience.

About You:

To be successful in this role, you will need at least 8 years of Information Technology management experience, with a minimum of 3 years of IT technical or functional experience. Experience working with and managing globally dispersed partnerships is essential. Additionally, you should have Green Belt training, Lean, TQM/Six Sigma, or other quality tools. Solid process and process improvement orientation, management through metrics, and sound analytical skills are required.

We offer a range of benefits, including the possibility to work in an exciting and challenging industry, professional development opportunities, and cross-functional collaborations and training experiences.


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