Executive Administrative Support Specialist

hace 2 semanas

Monterrey, Nuevo León, México Ams A tiempo completo

About Us

At Ams, we are a talent solutions business with a global presence. Our expertise in digital innovation and deep understanding of the complex needs of the talent we seek enables us to deliver outstanding results for our clients.

We take a holistic approach to the HR value chain and attracting and retaining a world-class workforce is key to our business success. With 10,000+ experts across 120+ countries, we deliver projects for the world's most admired companies.

The Role

This role requires an exceptional individual to ensure the smooth operation of our office(s). As the first point of contact, you will provide best-in-class customer service to internal and external stakeholders, including third-party vendors. You will also be responsible for managing the reception desk, resolving internal and external facilities requests, and coordinating maintenance schedules.

Key Accountabilities

  • Manage the reception desk, including incoming calls and acting as the first point of contact for internal and external visitors.
  • Resolve internal and external facilities requests via Service Now, in line with KPIs.
  • Manage relationships with internal and external stakeholders, including third-party vendors.
  • Be the primary point of contact for the building and deal with any queries or issues.
  • Organise/facilitate internal and external events to ensure their success.
  • Coordinate maintenance schedules for the building, office equipment, and internal systems.
  • Conduct regular floor walks to identify necessary repairs or renovations.
  • Manage inventory of office supplies, including kitchen facilities and stationery.
  • Raise POs and manage invoices, updating the cost control tracker in a timely manner.
  • Support the delivery of optimum cost efficiencies throughout the year.
  • Oversee the cleaning/disinfecting schedules for the building/office floor(s).
  • Support office emergencies, such as First Aid or Fire Evacuation procedures, and escalate where appropriate.
  • Support and contribute to Facilities projects and continuous improvement initiatives.
  • Ensure compliance with all local/global Health and Safety regulations as well as Ams policies and procedures.
  • Support internal and external audits, as appropriate.

Requirements

  • Fluency in English - both verbal and written.
  • Minimum of one year's experience in a Facilities, Administration, or Customer Service role.
  • Excellent time management and organisational skills.
  • Experience of working in a deadline-driven environment.
  • Excellent customer service skills.
  • Proficiency with the Microsoft Office Suite.
  • Ability to multi-task and prioritise workload.
  • Strong attention to detail.

We are an equal opportunity employer and welcome applications from diverse candidates. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, or disability.

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