Customer Service Account Manager
hace 2 meses
Job Summary
We are seeking a highly skilled Account Manager - Customer Service to join our team at Schreiber Foods. As an Account Manager - Customer Service, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate delivery of products, and building strong relationships with our customers.
Key Responsibilities
- Provide excellent customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Ensure compliance with delivery times and quantities specified by clients, and communicate any changes or issues promptly.
- Receive, enter, and track all purchase orders sent by clients in our Oracle system, and coordinate with our logistics team to ensure timely delivery.
- Request transportation for delivery of finished products to clients, and optimize transportation routes to reduce costs.
- Make daily load schedules for our warehouse team, ensuring efficient use of resources and minimizing delays.
- Communicate regularly with clients and their distribution centers, providing updates on delivery status and resolving any issues that may arise.
- Act as a liaison between clients and various departments within our plant, ensuring their needs are met and exceeded.
- Follow up on customer complaints and returns, working with our quality team to resolve issues and prevent future occurrences.
- Proactively identify and address any potential issues that may impact clients, working closely with our planning team to prevent delays and ensure smooth operations.
- Support our Sales Manager with information related to deliveries, costs, and meetings with clients, and provide insights to help drive business growth.
- Coordinate with our quality team to receive and prepare samples for shipment to clients, and ensure timely delivery of these samples.
- Conduct regular satisfaction surveys with clients to gauge their experience with our products and services, and use this feedback to improve our operations.
- Collaborate with various departments to ensure timely delivery of products and services to our clients, and identify opportunities to improve our processes and reduce costs.
- Strive to deliver exceptional customer experiences, going above and beyond to meet the needs of our clients and build strong, long-term relationships.
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