Customer Portfolio Manager

hace 4 semanas


Silao, Guanajuato, México NOVARES A tiempo completo
Main Responsibilities

As a key member of the NOVARES team, the Customer Administrator will be responsible for managing customer and/or supplier order portfolios and supervising customer deliveries. This role requires strong organizational and communication skills, as well as the ability to prioritize and operate proactively.

Key Tasks
  1. Manage shipments, ensuring proper execution and timely delivery.
  2. Liaise with customers to provide advance notification of any anomalies and ensure coherence of the order book.
  3. Analyse late deliveries weekly and publish results daily, weekly, and monthly.
  4. Manage stock by checking various indices during modifications and order suitable transportation means.
  5. Update the customer closure calendar daily and inform the logistics department or customer in the event of non-compliance with production commitments.
  6. Help to manage internal and external flows in certain organisations, including creating logistics department instruction sheets/procedures and reporting to the logistics manager.
  7. Manage logistic customer claims on the Customer web portal.


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