Customer Portfolio Manager

hace 3 semanas


Silao, Guanajuato, México NOVARES A tiempo completo
Job Summary

Manage customer and/or supplier order portfolios and supervise customer deliveries to ensure timely and efficient execution of shipments. Liaise with customers to provide advance notification of any anomalies and ensure coherence of the order book.

Main Responsibilities
  1. Manage shipments: Oversee the proper execution of shipments, liaise with customers, and provide advance notification of any anomalies.
  2. Manage delivery calls: Check that E.D.Is are correctly integrated, retrieve requests from the web, and input requests that are not in E.D.I.
  3. Help to manage internal and external flows in certain organisations: Help to create logistics department instruction sheets/procedures, report to the logistics manager, and analyse causes and decide on suitable means and methods required to complete his/her assigned missions.
  4. Manage logistic customers claims on Customer web portal: Manage customer and/or supplier order portfolios and supervise customer deliveries.
Requirements

Ability to contact customers in person and possess excellent communications skills. Able to prioritize and operate proactively.



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