Customer Portfolio Manager

hace 6 días


Silao, Guanajuato, México NOVARES A tiempo completo
Main Responsibilities

As a key member of the NOVARES team, the Customer Administrator will be responsible for managing customer and/or supplier order portfolios and supervising customer deliveries. This role requires strong organizational and communication skills, as well as the ability to prioritize and operate proactively.

Key Tasks
  1. Manage shipments, ensuring timely and accurate delivery of orders.
  2. Liaise with customers to provide advance notification of any anomalies and ensure coherence of the order book.
  3. Analyze late deliveries weekly and publish results daily, weekly, and monthly.
  4. Occasionally print out shipment preparation lists for the store keeper.
  5. Manage stock by checking various indices during modifications and order suitable transportation means.
  6. Update the customer closure calendar daily and inform the logistics department or customer in the event of non-compliance with production commitments.
  7. Help to manage internal and external flows in certain organizations, including creating logistics department instruction sheets/procedures and reporting to the logistics manager.
  8. Manage logistic customer claims on the Customer web portal.
Requirements

The ideal candidate will possess excellent communication skills, be able to contact customers in person, and have the ability to prioritize and operate proactively. They will also be able to analyze causes and decide on suitable means and methods required to complete their assigned missions.



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