Retail Service Agent

hace 2 meses


Monterrey, Nuevo León, México FedEx A tiempo completo

Job Summary:

FedEx is seeking a highly skilled and experienced Retail Service Agent to join our team. As a Retail Service Agent, you will be responsible for providing exceptional customer service and administrative support to our customers.

Key Responsibilities:

  • Provide over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
  • Assist customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service and over the phone service.
  • Check packages to ensure proper labeling, legality of content, including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.
  • Collaborate with the fulfillment of the budget, income/expenses, and support the optimization of the profitability of the branches with the optimization of resources.
  • Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies, and respecting customer service times.
  • Recognize new customers or additional business opportunities and offer the most suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads.
  • Ensure an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
  • Follow commercial and administrative processes, communicating with the areas involved, and responsible for safeguarding the values of the company and avoiding deviations, missing, and mishandling in the WSC.
  • Request the necessary supplies to carry out the daily documentation and packaging of the shipments.

Requirements:

  • High School degree/Equivalent.
  • Proficiency in English.
  • Two (2) years experience in customer service focus on sales.
  • Knowledge in the management of cash and other values.
  • Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.
  • Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
  • Accuracy & Attention to Detail.
  • Planning & Organizing Skills.
  • Interpersonal Skills.
  • Problem Solving Skills.
  • Ability to determine & co-ordinate sequences of tasks for self & others.
  • Good interpretation skills with experience of translating customer specific instructions into actual requirements.
  • Good skills in using technology e.g. scanner/printer/intranet etc with the ability to perform basic maintenance tasks.
  • Good general office skills required including typing, filing, and computer literacy.
  • Good communication and human relations skills.
  • Clear and articulate speaking voice.
  • Clean cut and neat appearance.


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