Service Desk Agent
hace 2 semanas
Vontier is seeking a highly motivated and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and efficient manner.
Responsibilities and Duties- Provide technical support and assistance to customers via phone, email, and other electronic mediums.
- Resolve technical issues and problems, including troubleshooting and root cause analysis.
- Document and track customer interactions and issues in our CRM system.
- Collaborate with internal teams to resolve complex issues and provide escalated support.
- Develop and maintain knowledge of our products and services to provide accurate and effective support.
- 2+ years of experience in a technical support role.
- Strong technical skills and knowledge of computer systems and software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Passion for delivering exceptional customer service.
Vontier is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Vontier helps companies make better business decisions that enhance productivity and profitability.
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