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Front Office Team Leader
hace 2 meses
The Front Office Team Leader is a key member of the resort's operations team, responsible for ensuring seamless and memorable guest experiences. This role requires a unique blend of skills, including emotional intelligence, critical thinking, and strategic planning.
Key Responsibilities:
- Lead and train the front office team to ensure consistent standards and policies are met.
- Develop and implement strategies to drive financial and operational goals.
- Provide exceptional customer service and resolve guest complaints in a timely and professional manner.
- Collaborate with other departments to ensure seamless communication and coordination.
- Stay up-to-date with industry trends and best practices to continuously improve operations.
Requirements:
- Advanced English language skills.
- Proficient in MS Office, ALICE, and Micros Opera.
- Exceptional communication and interpersonal skills.
- Natural leadership and management abilities.
- Qualified financial analyst with billing knowledge.
- Critical thinking and problem-solving skills.
- Expertise in product and brand knowledge.
- Excellent project management skills.
- Knowledge of cashier operations, hotel business operations, and up-selling techniques.
About Kerzner International Resorts
Kerzner International Resorts is a leading hospitality company that is committed to delivering exceptional guest experiences. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
