Global Support Center Lead

hace 1 día


Saltillo, Coahuila de Zaragoza, México Innova Solutions A tiempo completo

Job Overview

Innova Solutions is seeking a highly skilled Global Support Center Lead to join our team. As a key member of our support organization, you will be responsible for providing exceptional support to our clients and driving business growth through process improvements and technical expertise.

Key Responsibilities:

  • Lead the incident response process and ensure timely resolution of critical issues
  • Collaborate with cross-functional teams to drive process improvements and implement best practices
  • Develop and maintain knowledge base articles and documentation to enhance customer experience
  • Provide on-call support and participate in after-hours rotations as needed
  • Mentor and train junior team members to ensure smooth knowledge transfer

Requirements:

To be successful in this role, you will need:

  • At least four years' experience with Windows operating system and Microsoft Office
  • Extensive experience with troubleshooting hardware and software issues
  • Experience managing wireless telecom including plan, device support, device selection, and MDM
  • A good working knowledge of various software products used by the Support Center
  • A+, MCSE, CSS, and/or HDA certification preferred

Benefits:

Innova Solutions offers a competitive salary range of $454,000 - $534,000 per year, along with a comprehensive benefits package that includes medical, dental, vision insurance, 401(k), HSA, FSA, life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, prepaid legal & ID theft protection, sick time, and paid leaves.

About Innova Solutions

We are a global technology and business transformation solutions provider with over 50,000 professionals worldwide. Our annual revenue approaches $3 billion, and we have been recognized as one of the largest IT consulting staffing firms in the USA. We pride ourselves on delivering strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.



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