Deskside Support Specialist

hace 3 semanas

Cancún, Quintana Roo, México Apple Leisure Group A tiempo completo
Job Summary

We are seeking a highly skilled Deskside Support Technician to join our team at Apple Leisure Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our desktop systems.

Key Responsibilities
  • Deploy, configure, and troubleshoot Windows and Mac desktops, as well as the applications installed on them.
  • Administer desktops utilizing corporate tools such as SCCM and Active Directory.
  • Assist in the support of all back-office solutions, including O365, MS Exchange, Active Directory, SharePoint, Citrix, Terminal Services, Crowdstrike, and other Microsoft System Center products.
  • Solve issues, drive enhancements, and improve support for all IT-related functions in audio/visual, mobile, end-user IT services, applications, infrastructure, and client platforms.
  • Listen to the customer, gather information, update, and close cases in a timely manner, while communicating the status to the customer in a professional manner.
Requirements
  • Bachelor's degree in computer science, information technology, or a related field or a combination of education/training and work experience equivalent to an advanced degree.
  • 2+ years' work experience as Desktop Support, Technical Support, or similar role.
  • Windows 10 and 11 OS troubleshooting and administration in an enterprise setting.
  • 1+ years' work experience with Mac OS desktop administration and troubleshooting.
  • Direct experience with Microsoft O365 product administration and troubleshooting for PC and Mac computers.
  • 1+ years' experience with desktop imaging tools and process.
  • Desktop application support experience including O365 & MS Office, Unified Communications, Microsoft System Center, Windows 10/11 OS's, and other line of business-related products.
  • Experience with thin clients including Citrix and MS Terminal Server desktops.
  • A/V conferencing setup and support experience.
  • Experience with Cisco telephony system setup and troubleshooting.
  • Flexibility in working on a variety of projects and technical support needs.
  • Confident and professional communication skills to enhance daily interactions with leadership.
  • Timely resolution of end-user requests with desktop PC's, peripherals, as well as the software installed on those systems.
  • Exceptional customer service skills, self-motivated, and a creative problem solver.
  • Ability to prioritize tasks and maintain good end-user relationships.
  • Open to constructive feedback, welcomes change, and has the ability to 'switch gears' and accept new challenges.
About Apple Leisure Group

As North America's only vertically integrated travel, hospitality, and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.

We consistently deliver exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of our portfolio of brands across five segments, comprising:

  • Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands.
  • Resort Brand Management: Management of 5-star and 4-star luxury resorts.
  • Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar.
  • Loyalty Program: Exclusive loyalty program Unlimited Vacation Club.
  • Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.

About Trisept Solutions

Trisept Solutions is the enterprise operating platform that delivers innovative merchandising solutions for airlines, hotels, and resorts, destinations, theme parks, and other travel merchants. With 20 years of travel technology innovation, end-to-end traveler engagement, and billions of transactions processed each year, this is the world's most sophisticated travel merchandising platform.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

  • Empathy
  • Integrity
  • Respect
  • Inclusion
  • Experimentation
  • Well Being

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

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