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We are seeking a highly skilled Desktop Support Senior Associate to join our Provider Clinical Service Desk team. As a key member of our team, you will be responsible for providing exceptional support to our healthcare customers, ensuring seamless resolution of technical issues and delivering outstanding customer experiences.
Key Responsibilities- Respond to incoming service desk calls from healthcare customers regarding clinical applications, including Epic, Cerner, McKesson, and Meditech.
- Track and document incident tickets, ensuring timely resolution and escalation as needed.
- Drive resolution of incidents on a 24/7 desk, demonstrating a service philosophy in all interactions.
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
- Ensure a quiet, private workspace with high-speed, wired internet.
- Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
- Preferred skills include experience in a call center environment, effective communication and interpersonal skills, and proficient typing and English language skills.
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
