Informatics Support Professional

hace 2 semanas


Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

We are seeking a highly skilled and experienced Support Analyst to join our team at Temenos Headquarters SA. This role provides an exceptional opportunity for professionals with a strong passion for delivering exceptional customer experiences.

The ideal candidate will be a seasoned expert with 5+ years of experience in customer support, proficient in Spanish and English, and holding a Bachelor's degree. They will be responsible for providing guidance and advice to less experienced Product Support consultants, tracking and maintaining constant communication with customers, and fostering a positive and loyal relationship between Temenos and its customers.

Key Responsibilities

• Provide expertise and assistance to resolve problems/issues on T24 application raised by Temenos customers in the region.

• Work closely with the Technical Support Team to assist customers with various questions, concerns, and problems in an efficient and timely manner.

Requirements

• 5+ years of experience in customer support.

• Bilingual in English and Spanish.

• Bachelor's degree.

• Strong proficiency in the tools, systems, and procedures used to accomplish the job.

What We Offer

• A dynamic and open-minded work environment.

• Opportunities for growth and professional development.

• A competitive compensation package.

• A comprehensive benefits program, including maternity leave, civil partnership leave, family care leave, recharge days, and study leave.



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