Data Collections Specialist

hace 1 mes

Xico, México Hsbc A tiempo completo

Company Overview

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At Hsbc, we're committed to providing innovative solutions that empower our clients. Our Global Service Center is a hub for expertise and collaboration, where talented professionals come together to deliver exceptional results.

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Salary: $65,000 - $85,000 per year

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Job Description

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We're seeking an experienced Data Collections Specialist to join our team in the role of E-discovery Forensic Analyst. This position plays a critical part in supporting in-house attorneys working on litigation and investigation matters requiring forensic data acquisitions and other electronic discovery support functions.

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Main Responsibilities:

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* Execute, process, produce, and support custodian collections using various corporate collection tools such as M365, NICE, Verint, EMC SourceOne Discovery Manager, and Lotus Notes.
* Understand implications of international collection and address international data issues with appropriate parties.
* Work with appropriate parties to obtain and record approval to access and collect data.
* Coordinate and track all electronic collection activities and maintain chain of custody documentation.
* Create data manifest, update collection tracking log, and ensure successful transfer of data for each shipment of collected data to processing vendors using tools such as 7-Zip and WinSCP.
* Transfer collected data to designated vendors for processing and review using the bank's appropriate channels.
* Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage.

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Leadership & Teamwork

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* Coordinate activities with other areas of the company as required to ensure smooth implementation of new and/or enhanced processes, procedures, reports, etc., and the collection, processing, and production of electronically stored data.
* Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations, and maximized contribution to economic profit.
* Work collaboratively and closely with teammates, most particularly with the eDiscovery Data Collections Team and the eDiscovery Active Management Team.
* Coordinate activities with other functional areas of the Bank as required for seamless implementation of new and/or enhanced processes, procedures, reports, etc.

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Management of Risk

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* Ensure compliance with operational risk controls in accordance with Hsbc and regulatory standards and policies, and optimize relations with regulators by addressing any issues.
* Identify expected outcomes for custodian collections and challenge and/or escalate where outcomes not as expected.
* Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
* Manage and execute data collection, processing, review, and production consistent with Legal's e-discovery policies and processes

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Requirements

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* University degree in Computer Science, Forensic Technology, Information Technology, or relevant field;
* 0-3 years of experience managing or collecting data using software and hardware like NICE, Verint, EMC SourceOne Discovery Manager, and Lotus Notes would be preferred; graduates are welcome to apply;
* A team player that brings to the position exceptional organizational skills, excellent communication skills (both oral and written), and sound judgment;
* Ability to work independently and with others, taking ownership of individual and shared tasks with minimal supervision.
* Ability to work in an often stressful environment while maintaining good interpersonal skills;
* Willingness to learn new technologies and processes and work flexibly to meet changing requirements.
* Ability to think quickly and analytically and manage multiple priorities under short deadlines;
* Prior project management experience in large, complex electronic discovery projects would be preferred;
* Reliable and dependable teammate;
* Strong work ethic and self-motivation with a desire to take initiative and seek process improvement to create efficiencies.

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Benefits

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As a valued member of our team, you'll enjoy a comprehensive benefits package, including generous paid leave, flexible working arrangements, and opportunities for professional growth and development.

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Why Choose Hsbc?

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We're proud to offer a culture of well-being, balance, and care, where our colleagues feel valued and supported. Join us, and discover how you can make a real impact at Hsbc

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