Regional Operations Support Manager

hace 4 días


Ciudad de México, Ciudad de México Indie campers A tiempo completo

About Us

Indie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. With a customer-centric approach and digital focus, we offer high-quality road trip experiences at affordable prices.

We have achieved significant milestones, with over one million nights rented through our platform and welcoming more than 300,000 travelers from 169 countries. Our range of services includes short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Ours is an exciting and demanding environment that requires top talent and motivation to pursue our challenges successfully. We are growing our team and seeking motivated individuals to join us on our journey.

The Role

As Regional Operations Support Manager, you will be part of a regional team responsible for executing regional processes and managing local depots and teams. You will focus on ensuring operational support procedures are executed to high standards in your region, serving customers and local operations.

You will play a pivotal role in guaranteeing that all global support teams execute processes designed to assist local operations, supporting customers and team members in your region. Your direct impact on customer satisfaction will drive improvements in client experience, taking the lead on daily service recovery procedures, understanding process improvements to drive customer satisfaction, and implementing customer satisfaction-related actions.

You will report directly to the America Regional Operations Director, playing an essential role in operation execution, serving as the voice of the customer within the regional team, and striving towards better execution to meet customer expectations. Your actions will be coordinated with the rest of the team.

What You Will Work On:

  • Oversee day-to-day local operations execution, analyzing customer satisfaction data daily to identify improvement opportunities.
  • Daily execution of service recovery procedures, proactively reaching out to customer journeys breaking service SLAs, and adjusting customer experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training local teams on operational procedures to overseeing physical developments and auditing local procedures.

Who We Are Looking For:

  • A minimum of 5 years of experience in customer support roles;
  • Experience in rent-a-car or hospitality industries is a plus;
  • Strong communication skills, enabling effective communication with customers and internal teams;
  • Passionate about driving operational excellence and thriving in a fast-paced environment;
  • Organized and committed to driving customer satisfaction;
  • Fluency in English is mandatory.

Salary: $80,000 - $110,000 per year, depending on experience



  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    Regional Operations ManagerIndie Campers is seeking a highly skilled Regional Operations Manager to join our America regional team. As a key member of our operations team, you will be responsible for executing regional processes and managing local depots and their respective teams.Key responsibilities include:Executing daily operations to drive operational...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    ROLE SUMMARYAs the Regional Operations Support Lead at Indie Campers, you will play a pivotal role in guaranteeing operational support procedures are executed with high-standards in your region, both to our customers and to our local operations. You will oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to...


  • Ciudad de México, Ciudad de México Tiktok A tiempo completo

    At TikTok, we are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace.The Senior Regional Operations Manager will lead a regional program team to boost contact center training, quality, and knowledge...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    Indie Campers is seeking a highly skilled Regional Fleet Operations Manager to join our America regional operations team. As a key member of this team, you will focus on executing regional processes and managing local depots and their respective teams.The ideal candidate will have ownership over the execution of end-to-end processes related to fleet...


  • Ciudad de México, Ciudad de México Control Risks A tiempo completo

    Job Summary:The Regional Operations Manager position at Control Risks requires a seasoned professional to oversee the implementation of the company's global preparedness strategy for specialized threat incidents, including kidnapping-for-ransom and extortion, at the regional level.As a key member of the Control Risks team, the Regional Operations Manager...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    ABOUT USWe are Indie Campers, a leading campervan marketplace aiming to make road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a robust booking experience and offer high-quality road trips at affordable prices.With over one million nights booked through our platform, we have welcomed more than...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    About the RoleWe are seeking a seasoned Regional Operations Manager to oversee the daily operations of our stations within a geographical area, driving customer satisfaction, operational results, and efficiency.As a key member of our regional team, you will be responsible for ensuring high-standards in our operations, optimising variable costs, and...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    Indie Campers is seeking a seasoned Regional Operations Manager to oversee the daily operations of our stations within a geographical area. As a key member of our regional team, you will be responsible for driving customer satisfaction, operational results, and efficiency through high-standards for our operations.The ideal candidate will have at least 6...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    About Indie CampersIndie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Job DescriptionWe are seeking a highly skilled Maintenance Operations Process Manager to join our team in Mexico City.About the RoleThis is a key position responsible for supporting the Maintenance Operations Excellence Manager and regional Maintenance Operations Managers in implementing, ensuring compliance, and maintaining the performance of end-to-end...


  • Ciudad de México, Ciudad de México Ki Industries A tiempo completo

    About Ki Industries Inc.We are seeking a highly skilled Customer Support Operations Manager to join our team at Ki Industries Inc. This is an exceptional opportunity for a motivated professional to play a crucial role in providing exceptional service to our existing customer base.The estimated salary for this position is $60,000 - $80,000 per year, depending...


  • Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is a financial infrastructure platform for businesses, and we're looking for a Technical Support Operations Manager to join our team. This person will be responsible for managing a team of Operations Associates who handle different lines of business, including Tax, Community, and Support operations.Key ResponsibilitiesRecruit, manage,...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    About Indie CampersWe are seeking a highly skilled Operations Manager to join our America regional operations team. As an Asset Specialist, you will focus on executing regional processes and managing local depots and their teams.Job DescriptionYour Key Responsibilities:


  • Ciudad de México, Ciudad de México FCM A tiempo completo

    Job OpportunityWe are seeking a talented Regional Network Development Manager to lead our LATAM regional operations and drive growth through strategic partnerships and marketing initiatives.About the RoleDevelop and implement profitable growth strategies with our network partners in LATAM, leveraging our products, suppliers, and clients.Ensure consistent...


  • Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is a financial infrastructure platform for businesses, and we're looking for a Senior Support Operations Manager to help us deliver exceptional user experiences.This role is part of our Stripe Delivery Center (SDC) strategy, which aims to provide operational leverage and expand our portfolio of capabilities to support external users and...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    About the RoleWe are seeking a seasoned Regional Operations Director to oversee the daily operations of our Indie Campers stations within a geographical area.


  • Ciudad de México, Ciudad de México Copeland A tiempo completo

    Job OverviewThis Regional I&O Fiscal Analyst position is a key role within the IT Infrastructure & Operations Organization, supporting global initiatives to standardize financial processes. The successful candidate will drive and support activities for key budget management processes, perform analyses on key performance indicators related to organizational...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    Regional Operations DirectorAs the Regional Operations Director, you will oversee the daily operations of Indie Campers stations within a geographical area. Your primary goal is to drive customer satisfaction, operational results, and efficiency through high-standards for our operations and effective implementation of central procedural guidelines.Key...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    About Indie CampersWe are a dynamic company operating in the rental market, seeking an experienced Operations Manager to oversee our regional operations.Job Description:Oversee day-to-day local operations execution and actively manage teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational...

  • Operations Manager

    hace 1 mes


    Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is a financial infrastructure platform for businesses, and we're looking for a skilled Operations Manager to join our team. As a key member of our Support Operations team, you'll be responsible for leading a group of Operations Associates who handle different lines of business, including Tax, Community, and Support operations.Key...