Technical Support Operations Manager
hace 2 días
About the Role
Stripe is a financial infrastructure platform for businesses, and we're looking for a Technical Support Operations Manager to join our team. This person will be responsible for managing a team of Operations Associates who handle different lines of business, including Tax, Community, and Support operations.
Key Responsibilities
- Recruit, manage, coach, and develop a team of Operations Associates.
- Drive strong operational delivery and process improvement to mitigate risk and balance operational efficiency and user impact.
- Identify gaps in current systems, policies, and strategies and recommend enhancements and process improvements.
- Build a great culture and ensure team members are happy, effective, and growing in their careers.
- Set clear goals and direction, and provide regular feedback on team members' performance.
- Be data-driven in your analysis of performance and decision-making.
Requirements
- At least 5+ years of experience leading operations support teams.
- Experience working cross-functionally with multiple teams to deliver high-impact initiatives.
- Experience in delivering weekly and monthly business metrics and reporting.
- Excellent written and verbal communication skills.
- An ability to partner effectively with internal stakeholders.
- Background of identifying and remediating quality gaps in team performance.
- Passion for process improvement and innovation.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
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