Customer Service Ambassador

hace 1 mes


Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completo

Overview

At Regal Rexnord, we strive to provide a seamless customer experience. As a Customer Care Advocate I, you will be the primary contact for customers seeking assistance with orders, quotes, and product inquiries.

About Us

We are a global company with meaningful secular demand tailwinds in various end markets, including factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Job Summary

We are seeking a highly motivated and dedicated individual to join our dynamic Customer Care Team. In this role, you will receive comprehensive training on our products and systems and work collaboratively with internal teams to deliver exceptional customer experiences.

Responsibilities

  • Dedicate to 80-20 overserve strategies
  • Handle internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures.
  • Build strong customer relationships and deliver customer-centric solutions
  • Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
  • Plan and prioritize daily work to meet commitments aligned with organizational goals
  • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Handle standard customer escalations, autonomously with first contact resolution when possible
  • Work with internal teams with a high sense of accountability and urgency
  • Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
  • Participate in training initiatives within department

Requirements

To succeed in this role, you should have:

  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment with multiple priorities
  • Ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills
  • Proficiency in using technology to enhance customer experience

Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, based on location and experience. Additionally, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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