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About RS Group plc
RS Group plc is a leading global provider of industrial products and services, dedicated to delivering high-quality solutions and exceptional customer service.
About the Role
The Operations Supervisor is a key member of our team, responsible for site support during the establishment of a center of excellence. This role requires a strong focus on facilitating the provisioning of supplies and equipment, fostering healthy relationships with other departments, and organizing training and ongoing support for the center's employees.
Key Responsibilities:
- Provide site support during the establishment of a center of excellence, ensuring a smooth transition and successful implementation.
- Facilitate the provisioning of supplies and equipment, ensuring timely delivery and effective utilization.
- Foster healthy relationships with other departments, promoting collaboration and open communication.
- Organize training and ongoing support for the center's employees, ensuring they have the necessary skills and knowledge to excel in their roles.
- Drive continuous improvement, identifying areas for enhancement and implementing process improvements to increase efficiency and effectiveness.
- Monitor performance, ensuring established goals and objectives are met, and lead in establishing and maintaining quality programs and upholding productivity SLAs.
- Build relationships with corporate personnel, partnering to achieve business objectives and drive growth.
- Partner with the recruiting team to identify and onboard talented individuals, ensuring the center has the necessary talent to succeed.
- Develop and implement team building strategies, promoting a positive and inclusive work environment.
- Ensure customer orders are processed correctly and timely, and all customer requests are handled accurately and efficiently.
- Develop and use metrics to monitor and improve performance, ensuring continuous improvement and excellence.
- Work in partnership with other department management to ensure a positive customer experience, promoting a culture of excellence and customer-centricity.
- Present a professional image at all times, modeling excellent customer service both to internal and external customers.
- Leverage knowledge of systems and cross-functional processes to deliver continuous improvement and efficiencies, enhancing employee productivity, customer experience, and business profitability.
- Embed RS Group plc's culture and vision throughout the staff, engaging across the business to support growth and individual development.
- Support RS Group plc's Health & Safety initiatives, promoting safe operating practices and reducing safety risks.
Requirements:
- Preferred four-year degree in Business or related field.
- Experience in electronic distribution or a related field.
- Previous management experience, preferably in a similar role.
- Strong written and verbal communication skills.
- High attention to detail and ability to multi-task and prioritize workloads.
- Experience leading in hybrid or remote work environments.
- Fluency in English and Spanish.
- Strong analytical and problem-solving skills.
- Dedication to customer service and meeting expectations.
- Ability to drive results and set priorities.
- Working knowledge of SAP.
- People development and inspiration skills.
- Reporting ability and comfort with KPI support and metrics analysis.
- Team collaboration and de-escalation management skills.
