Senior Mergers and Acquisitions Integrations Manager

hace 2 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Key Responsibilities

The successful candidate will play a critical role in driving the strategic direction of systems and software integrations and migrations, ensuring alignment with Zendesk's business objectives.

This role will partner with Zendesk's corporate development/strategy team and collaborate across the enterprise to build a world-class acquisition and integration machine. The Principal Program Manager, M&A Integrations will report directly to the VP, CIO Strategy, Operations, and Architecture and work closely with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.

Main Accountabilities:

  • Drive strategic leadership to partner with Zendesk's corporate development/strategy team and across the enterprise to build a world-class acquisition and integration machine.
  • Work closely with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.
  • Develop and implement a comprehensive playbook for Mergers & Acquisitions Integration for the CIO organization, leveraging industry best practices and existing processes at Zendesk.
  • Support business to unlock IT as a dependency for business decisions and integration activities.
  • Prioritize areas for improvement and create a roadmap for integration capabilities for CIO, in partnership with the M&A community at Zendesk.
  • Contribute to deal execution, including managing contingent resources where necessary.
  • Identify and set key OKRs and KPIs related to CIO's role for integration, especially related to time to integrate across multiple dimensions.
  • Negotiate within the CIO team to identify resource commitments in support of deal execution.
  • Provide regular updates to the CIO and beyond on the CIO integration process and status.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 10+ years of experience in program management, with at least 3 years focused on Mergers & Acquisitions integrations.
  • Experience in IT systems and software integrations and migrations, with a strong understanding of software platforms, SaaS, and architecture.
  • Proven track record of building and implementing playbooks and standardized processes, ideally for M&A integrations.
  • Deep understanding of industry best practices in M&A and integration processes.
  • Strong strategic thinking and decision-making skills, with the ability to prioritize and create roadmaps for integration capabilities.
  • Exceptional communication and presentation skills, with the ability to articulate complex topics succinctly, including for executive audiences.
  • Experience in setting and managing OKRs and KPIs related to integration efforts, along with experience defining dashboards and scorecards.
  • Proven ability to manage resources and negotiate commitments within cross-functional teams.

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