ERP Specialist
hace 6 días
Job Summary:
We are seeking a highly skilled and experienced ERP Specialist to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support and guidance on the use of Oracle products
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
- Develop and utilize automated technology and instrumentation to diagnose, document, and resolve customer issues
- Act as a technical interface to customers for resolution of problems related to the installation, maintenance, and use of Oracle products
Requirements:
- 7 years of experience with Core products or 8 years of experience with Applications products
- Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA
- Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
- Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities
- Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace is highly desired
- Support or Consulting experience with Oracle Financials or other ERP Financial solution is preferred
Preferred Qualifications:
- Experience with OBIEE, OBIA, BI Publisher, OTBI
- Knowledge of Application Server Architecture (WebLogic Server), Java, XML, SQL, and PL/SQL
- Excellent communication and analytical skills
- Ability to work in an ever-changing environment with a can-do attitude
About Oracle:
Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing business environment.
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