Credit and Collections Specialist

hace 6 días


Zapopan, Jalisco, México Arrow Electronics, Inc. A tiempo completo

**Job Summary**:

Arrow Electronics, Inc. is seeking a skilled Credit and Collections Specialist to join our team in Guadalajara, Mexico. As a key member of our Credit and Collections team, you will work closely with customers to provide them with options for payment collection, while maintaining positive business relationships.

**Key Responsibilities**:

• Answer inbound calls and make outbound calls to collect payment from customers, negotiate payment plans, and obtain proper approvals for selected payment solutions.

• Work with customers to determine the reason(s) for non-payment of invoices for new cases, follow up on disputes that have already been researched, and collect outstanding balances if applicable.

• Take appropriate action on accounts, such as credit holds, placement with collections, holding orders, etc.

• Collaborate with sales teams across the United States and Canada to review order release and customer master files, release orders as appropriate, and set limits to order releases based on research and analysis.

**Requirements**:

• Typically requires a 2-year degree and 3-5 years of experience or High school graduate with equivalent related experience.

• Strong negotiating abilities.

• Excellent verbal and written communication skills, fluent in English.

• Ability to work independently with little or no guidance.

• Ability to build and maintain effective business relationships with clients.

• Demonstrated experience and proficiency with Microsoft Excel.

**Preferred Qualifications**:

• Experience with Oracle or other ERP systems.

**What We Offer**:

• Competitive financial compensation, including various compensation plans.

• Solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating holidays, Vision Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, and Growth Opportunities.

• Opportunity to work with a leading electronics company in a dynamic and fast-paced environment.


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