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Customer Success Manager
hace 2 meses
About the Role
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Amdocs. As a Customer Success Manager, you will be responsible for driving customer success and adoption of our software solutions for the telecommunications industry.
Key Responsibilities
- Help scope, build, and deliver ongoing product adoption, payments performance, and user advocacy engagements to a book of customers.
- Liaise with sales and product teams to understand key drivers of health and opportunities to improve optimization and engagement.
- Manage a scaled portfolio of customers to drive overall account health via targeted engagements with regards to product usage, payments performance, optimization, education, adoption, and customer satisfaction.
- In coordination with an account team, support expansion of your portfolio-identifying & surfacing opportunities to ensure customers are successful.
- Evangelize customer success stories and customer success systems and processes.
- Serve as a trusted payments and product advisor to the customer, providing education on the use and benefits of our products and insights on our industry.
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support.
Requirements
- 5+ year experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with a technical product.
- Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Strong analytical skills and ability to navigate data and people to find answers.
- Strong operating rigor, including organizational, program-building, time management skills.
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers.
- Bachelor degree in a relevant professional track (engineering, computer sciences, mathematics).
What You'll Love About This Job
- Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization.
- Lead projects for market leading software solutions for the telecommunications industry.
- Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies.
Amdocs is an Equal Opportunity Employer
