Customer Success Manager II

hace 1 mes


Guadalajara, Jalisco, México F5 A tiempo completo

At F5, we're seeking a seasoned Customer Success Manager II to join our dynamic Low Touch Team in Guadalajara, Mexico. This role is pivotal in driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions, and increasing NGINX support.

The ideal candidate will possess technical acumen, a customer-centric mindset, and excellent communication skills. They will ensure the success of F5 Low Touch Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.

Key responsibilities include:

  • Maintaining a deep understanding of F5 Distributed Cloud solutions and educating customers on new features and releases.
  • Helping customers consistently achieve their business outcomes following the Low Touch Digital Processes.
  • Monitoring adoption and utilization trends, providing recommendations based on risk and business needs.
  • Conducting periodic customer health checks to assess satisfaction and take action to ensure high retention rates.
  • Identifying renewal risks and collaborating with internal teams for successful renewals.
  • Driving customer retention through digital and low touch motions, demonstrating the value of products and services.
  • Advocating for customers, providing feedback to internal teams about products, pain points, and service experience.

The successful candidate will have 5+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies. They will possess a customer-focused approach and consultative engagement style, with excellent communication skills and the ability to prioritize, multi-task, and collaborate with team members.

F5 is committed to bringing a better digital world to life, and we're passionate about cybersecurity. If you're a customer-centric professional with a passion for innovation, we encourage you to apply for this exciting opportunity.



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