Customer Success Manager I
hace 4 semanas
About Radian Generation
Radian Generation is a global provider of critical technology-forward services designed to support the comprehensive lifecycle of renewable facilities, including solar, wind, and energy storage.
Our Mission
We strive to provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.
Role and Responsibilities
Our Customer Success Manager will be responsible for cultivating and maintaining strong relationships within assigned accounts to ensure high levels of customer satisfaction.
The Customer Success Manager works to provide memorable and successful experiences for our Software as a Service (SaaS) customers.
Key Responsibilities
- Establish and maintain customer relationships.
- Assist new clients with their onboarding process, interacting with them regularly to provide support and ensure success.
- Engage with users to understand business needs and translate to existing or needed software elements.
- Improve and refine our onboarding and customer support strategies.
- Work with customers to ensure that they understand and benefit from their subscription.
- Provide ongoing support and product training to customers, referring support issues to proper team.
- Author regular announcements of new releases that motivate users to explore features more deeply.
- Identify opportunities to introduce existing customers to new products and features.
- Provide input on customer needs and desires to the product development team.
- Author tutorials, How-to documents and answers to Frequently Asked Questions.
- Create short, engaging videos highlighting benefits and easing the path to value.
- Maximize customer retention and expansion; minimize churn.
- Measure and address customer satisfaction.
- Establish customer service policies and practices.
- Provide high-level technical and product support.
Preferred Experience
We are looking for candidates with experience in agile development processes, customer service, and familiarity with solar or renewable energy technologies.
Required Qualifications & Education
A Bachelor's degree in computer science/information technology or 2 to 4 years of relevant professional experience is required.
Required Skills & Competencies
Fluent English communications skills (verbal and written) and strong familiarity with Excel are required.
Preferred Skills & Competencies
AWS experience is highly preferred.
Physical Requirements
This role may require long periods of sitting in front of a computer screen.
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