Senior-Level Support Center Analyst
hace 3 semanas
We are seeking a highly motivated Support Analyst with experience in production support, including defect analysis, triage, and resolution. This role will involve release testing support for maintenance and enhancements, upgrades, and patches, as well as reviewing and recommending utilization, process, and method improvements.
Key Responsibilities:- Handle escalations, including both internal and external.
- Turn over to Support any changes related to new projects.
- Collaborate with the Support Manager to improve ticket data quality.
- Work the outstanding ticket queue with an emphasis on more difficult tickets or ticket escalations.
- Lead the Incident Responses process, as requested.
- Support release testing.
- Propose Support process and method improvements.
- Provide on-call/off-hour support.
- Bachelor's degree, preferably in IT, plus four years' related technical or business experience.
- At least four years' experience with Windows operating system and Microsoft Office.
- Extensive experience with Windows operating system and Microsoft Office.
- Must have extensive experience installing and configuring PC's and software.
- Extensive experience troubleshooting hardware and software issues.
- Experience managing wireless telecom, including plan, device support, device selection, and MDM.
- Must have a good working knowledge of various software products used by the Support Center.
- A+, MCSE, CSS, and/or HDA certification preferred.
- Experience with Logistics systems preferred and business processes.
- Preferred experience with patch management and configuration management software.
Innova Solutions offers a competitive pay range of $454,000 - $534,000 per year and a comprehensive benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), and more.
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San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob Title: Senior-Level Support Center AnalystJob Summary: We are seeking a highly motivated Support Analyst with experience in production support, including defect analysis, triage, and resolution. The ideal candidate will have a strong background in Windows operating system and Microsoft Office, as well as experience with hardware and software...
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San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoWe are seeking a highly skilled Senior-Level Support Center Analyst to join our team at Innova Solutions. This is an exciting opportunity for an experienced professional to take their career to the next level, working on a wide range of technical projects and collaborating with our global team.About the RoleAs a Senior-Level Support Center Analyst, you will...
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San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoSenior-Level Support Center Analyst Job Opportunity at Innova SolutionsInnova Solutions is hiring a highly motivated Senior-Level Support Center Analyst to join our team. This permanent position offers the chance to work remotely from Mexico.This role involves handling escalations, collaborating with the Support Manager to improve ticket data quality,...
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San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob OverviewInnova Solutions, a leading organization, is seeking an experienced Senior-Level Support Center Analyst to join our team. As a key member of our support center, you will play a vital role in providing top-notch support to our clients.About the RoleThis is a permanent position that requires a highly motivated and skilled individual who can work...
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{"title":"Senior Financial Analyst
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