Strategic HR Operations Specialist

hace 2 semanas


Tlalnepantla, México International Flavors & Fragrances A tiempo completo

At International Flavors & Fragrances, we are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

Salary: Estimated annual salary is $65,000 - $85,000 based on industry standards and location.

Job Summary

We are seeking an experienced Strategic HR Operations Specialist to join our team. As the first point of contact for employees and managers, you will provide exceptional customer service, resolve issues efficiently, and drive process improvements.

Key Responsibilities:

  • Process HR requests related to multiple services, identifying areas for improvement and leading process improvement projects;
  • Leverage knowledge base to provide consistent customer service and solutions to customer inquiries;
  • Educate employees and managers on HR resources available to them and encourage self-service tool adoption;
  • Guarantee HR data and process deliverables through accurate management of employee information;
  • Relay opportunities for daily process improvements and assist in implementation initiatives;
  • Support peers with problem resolution and effective use of knowledge tools.

Requirements

  • Fluent in English;
  • At least one year of experience in an HR Shared Services or HR operations environment;
  • Excellent customer service skills and desire to resolve issues;
  • An understanding of human resources policies, procedures, and benefits;
  • Ability to prioritize effectively and balance multiple tasks, making decisions that impact customer service satisfaction and sense of urgency;
  • Microsoft Office Tools (Excel, PowerPoint, Word) proficiency required, with experience in case management systems and HCM systems preferred;
  • Excellent written and verbal communication skills.

About Us

We value diversity and inclusion, promoting an inclusive workplace where each colleague can bring their authentic self to work, regardless of ethnicity, national origin, race, age, sex, veteran status, religion, gender identity & expression, sexual orientation, or disability.

Learn More



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