Operations Change Leader

hace 1 semana

Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

The Operations Change Leader plays a pivotal role within the Leadership Team of the Fulfillment Center, spearheading initiatives that enhance site performance and align with network objectives.

This role involves the active management of a dedicated team of training specialists and Quality Managers, ensuring that their efforts are synchronized to fulfill internal customer requirements.

By collaborating with operational teams, support staff, Senior Leadership, and external partners, the Operations Change Leader drives significant improvements in critical business metrics such as safety, quality, productivity, and customer satisfaction.

The individual in this position is responsible for overseeing Inventory Control and Quality Assurance (ICQA) within the fulfillment center, as well as managing the daily operations of the learning organization. This includes, but is not limited to, onboarding and training for associates and managers, as well as ensuring compliance with established policies, procedures, and standards.

Key Responsibilities
  • Ensure the maintenance of safety and compliance training, striving to meet or exceed targeted safety metrics.
  • Manage departmental performance against established benchmarks, conducting audits and implementing actions for continuous improvement.
  • Set and communicate clear goals and objectives across various teams, including Finance, Operations, Support, and Business Partners.
  • Contribute effectively to the operational strategy, incorporating both financial and learning aspects.
  • Utilize available data and analytical tools to develop strategic plans aimed at maintaining or enhancing performance.
  • Act as a Subject Matter Expert (SME) in Continuous Improvement.
  • Facilitate communication of processes and changes, ensuring teams are prepared for implementation.
  • Simplify complex information to create actionable plans.
  • Compose effective verbal and written communications, selecting the appropriate channels for each.
  • Coordinate top-down projects and site-level initiatives to ensure full implementation of continuous improvement actions.
  • Serve as the primary site-level contact for continuous improvement teams to coordinate the completion of network actions.
  • Prioritize and validate site-level continuous improvement projects, ensuring proper resource allocation.
  • Train and enforce change management standards for all projects.
  • Lead biweekly meetings focused on change management and continuous improvement, involving all relevant stakeholders.
  • Document and share site-level continuous improvement successes with the network.
  • Establish tracking and reporting mechanisms to ensure compliance and standardization across shifts.
  • Oversee the management of ICQA and Learning departments through Assistant Managers and Learning Coordinators.
  • Develop ICQA Assistant Managers to effectively lead and execute operations.
  • Enhance the capabilities of Learning Assistant Managers and Learning Coordinators to effectively plan and deliver onboarding and training.
Basic Qualifications
  • Bachelor's Degree from an accredited institution.
  • 5+ years of relevant experience in quality control, data analysis, change management, and team leadership.
  • Flexibility to work various schedules, including weekends and holidays.
  • Experience in people management and development.
  • Proven ability to manage complex projects and collaborate across diverse teams and stakeholders.
  • Fluency in both Spanish and English.
Preferred Qualifications
  • Master's Degree in a related field.
  • Experience in process improvement methodologies such as Lean, Kaizen, and Six Sigma.
  • Background in logistics with prior experience in Learning, Inventory Control, and Quality Assurance management.

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