Change Management Specialist, Fulfillment Operations
hace 1 semana
We are seeking a highly skilled Change Management Specialist to join our Fulfillment Operations team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. As a key member of our Leadership Team, you will drive and support site performance and network initiatives, ensuring seamless execution and continuous improvement.
Key Responsibilities- Safety and Compliance Management: Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
- Department Performance Management: Manage your department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Goal Setting and Communication: Set and communicate goals and objectives across multiple teams, including Finance, Operations, Support, and Business Partners.
- Operational Strategy: Effectively contribute to the operational strategy, including both financial and learning inputs/outputs.
- Continuous Improvement: Use available data and tools to analyze and construct strategic plans that maintain and/or improve performance.
- Change Management: Ensure processes and changes are communicated and that teams are prepared for implementation and adoption.
- Communication and Coordination: Simplify complex information to construct executable plans, effectively composing verbal and written communication and identifying the appropriate forum for each.
- Top-Down Projects: Coordinate top-down projects, site-level initiatives, and continuous improvement actions to drive full implementation.
- Site-Level Point of Contact: Serve as the primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
- Project Validation and Prioritization: Validate and prioritize site-level continuous improvement projects and actions, including entitlement and resource coordination.
- Change Management Standards: Train and enforce proper change management and change approval standards for all projects.
- Bi-Weekly Meetings: Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB, and OB Sr. Ops).
- Documentation and Communication: Document and communicate site-level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
- Tracking and Reporting: Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
- ICQA AM Development: Develop ICQA AMs to effectively lead, plan, and execute ICQA operations.
- Quality Improvement: Develop ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.
- Learning AM Development: Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.
- Bachelor's Degree: A completed Bachelor's Degree from an accredited university.
- Related Experience: 5+ years of related experience, including quality control, data analysis, change management, team building, and leading with and without authority.
- Language Skills: Spanish and English Fluent.
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