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Airport Operations Manager

hace 2 meses

Ciudad de México, Ciudad de México Jetblue Airways Corporation A tiempo completo
Job Summary

The Airport and Ground Operations Supervisor is a leadership role responsible for overseeing and supporting Crewmembers responsible for the execution of JetBlue's Airport and Ground operations. This includes safely performing all processes above and below the wing, including customer check-in, baggage handling, boarding of flights, and ground handling operations.

Key Responsibilities
  • Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, and aircraft.
  • Provides exceptional service to internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises.
  • Supports, coaches, and trains Airports Crewmembers and Business Partner Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback.
  • Briefs Airports Crewmembers and Business Partner Crewmembers prior to each shift and reports all relevant information concerning shift to Crewleader on duty.
  • Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
  • Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
  • Directs and guides Airports Crewmembers and Business Partner Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation.
  • Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards.
  • Partners with JetBlue University to ensure effective training that leads to successful Customer interactions and upholds safety standards.
  • Evaluates daily Crewmember and Business Partner Crewmembers' shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
  • Required to fulfill frontline duties and assist in supporting Frontline CMs as needed.
  • Administrative support may be assigned, depending on station size.
  • Serves as Ground Security Coordinator and is responsible for the safety and security of ground handling operations.
  • Ensures that Company's cash management policies are followed.
  • Responsible for performing periodic audits and addressing findings to ensure compliance with all safety, financial, and operational procedures.
Requirements
  • High School Diploma or General Education Diploma (GED) or equivalent.
  • Three (3) years of Customer service, sales, or related experience.